• legal and ethical consideration relevant to recognising and responding to crisis situations codes of practice
• organisation policies and procedures for responding to crisis situations, including:
  • potential suicide
  • threats to harm others
  • self harm
• common indicators or signs of crisis in other people
• personal values, beliefs and attitudes that facilitate or impede crisis care
• principles and practices of crisis intervention:
• referral options and procedures for accessing services
• principles and practices of self-care and supervision

On successful completion of this course, students will be eligible for a Statement of Attainment (SOA) for:

• CHCMHS001 Work with people with mental health issues
• CHCCCS019 Recognise and respond to crisis situations

An SOA will be issued by Skills Network within 30 days of completion of the course, provided all USI, fees and charges have been finalised.

The units of competency listed above are current on the National Register of VET at the time of publication.

Successful completion of this course requires participants to work with at least 3 people with mental health issues in ways that support individual empowerment and recovery and have been involved in crisis intervention activities on at least 3 occasions.

Foundation skills are the underpinning communication skills required for participation in the workplace, the community and in adult education and training.

Learning – to understand mental health support principles and apply crisis response strategies.
Reading – to interpret referral protocols, support plans, and mental health service information.
Writing – to complete documentation for debriefing.
Oral communication – to engage empathetically with individuals in distress and collaborate with support teams.
Numeracy – to monitor time-sensitive interventions and interpret data from incident reports.

All training and assessment materials and equipment will be supplied throughout the course. Students will need to bring a blue or black pen and wear comfortable, casual clothing.

If you are concerned about any of these requirements please contact us prior to enrolling into the course.

Up to 25 hours of pre-course learning, and up to 16 hours of classroom training and assessment

Training and assessment can be adjusted to account for specific workplace requirements and the existing skills and knowledge of the students.

Training and assessment may be held at a training facility or on a client’s site. Please contact us for more information.

No renewal required. However, ongoing professional development may be encouraged by employers or industry bodies to stay current with best practices and evolving mental health standards.

This course is offered and delivered by an authorised provider on behalf of Skills Network (RTO 41410).

The course fee will be paid to the training provider. Click here to view our full fees, cancellation and refund policy.

Skills Network has policies in place to ensure complaints and appeals are recorded, acknowledged and dealt with fairly, efficiently and effectively.

Click here to view our full complaints and appeals policy.

This course is offered and delivered by an authorised provider on behalf of Skills Network Pty Ltd, RTO No. 41410

This course;

1. does not involve any work placement arrangements,
2. does not enable students to obtain a licensed or regulated outcome, and
3. is not associated with any VET FEE-HELP, government funded subsidy or other financial support arrangements.

Skills Network cannot guarantee that:

• a learner will successfully complete the course; or
• a learner will obtain a particular employment outcome by completing the course.