- Skills Network

When a Heart YStops … Every Second Counts!

HLTAID011 Provide First Aid (Digital)

This course applies to all persons who may be required to provide a first aid response in a range of situations, including community and workplace settings.

Certain workplaces may require additional or specialised training, including childcare and high-risk environments. If you are unsure whether the training product is right for you, please seek advice from the training provider.

Important:
• The theory portion of this course is completed online via your phone, tablet or computer.
• During the face-to-face session you will be required to demonstrate all practical requirements of the course, including performing 2 minutes of CPR on a resuscitation manikin placed on the floor.
If you are unsure if this course is suitable for you please contact us before enrolling.

Training and assessment is delivered on behalf of Skills Network Australia Pty Ltd, RTO No. 41410.

Upcoming Courses

There are currently no courses scheduled.

Key Learning Outcomes

CPR and use of a defibrillator
How to respond in an emergency
The basic anatomy of the human body
Practical treatment of bleeding, burns, bites, stings, poisoning, broken bones, eye injuries and more
Management of asthma and anaphylaxis including the use of an EpiPen

Units of Competency

On successful completion of this course, students will be eligible for a Statement of Attainment (SOA) for:

HLTAID009 Provide cardiopulmonary resuscitation
HLTAID010 Provide basic emergency life support
HLTAID011 Provide First Aid

An SOA will be issued by Skills Network Australia Ltd within 30 days of completion of the course, provided all USI, fees and charges have been finalised.

The units of competency listed above are current on the National Register of VET at the time of publication.

Prerequisites

There are no pre-requisites for this course.

Course Requirements

Successful completion of this course requires participants to have the physical ability to respond to an emergency situation and provide a first aid response to a casualty. This includes the requirement for all participants to perform at least 2 minutes of uninterrupted CPR on an adult resuscitation manikin placed on the floor.

Foundation skills are the underpinning communication skills required for participation in the workplace, the community and in adult education and training.

• Learning – to learn to provide first aid response in an emergency.

• Reading – to administer medication for anaphylaxis or asthma.

• Writing – to complete documentation such as reports/risk assessments.

• Oral communication – to call the ambulance and provide a handover.

• Numeracy – to count the number of compressions and breaths.

• Digital literacy – to access and navigate online learning environments

You will require an internet capable smartphone or tablet to complete online components of the course.

All other training and assessment materials and equipment will be supplied throughout the course. Students should wear comfortable, casual clothing.

If you are concerned about any of these requirements you should contact us prior to enrolling into the course.

Those with concerns related to language, literacy or numeracy skills will be asked to complete an LLN assessment, which will inform on the suitability of the course or any additional support that may be required for successfull completion.

Delivery Modes

New participants: 5 hours of detailed online training plus 3 hours in-person practical assessment.

Refresher training: 5 hours of detailed online training plus 1.5 hours in-person practical assessment.

Training and assessment can be adjusted to account for specific workplace requirements and the existing skills and knowledge of the students.

Locations

Training and assessment may be held at a training facility or on a client’s site. Please contact us for more information.

Renewal

First aid codes of practice recommend that refresher training in CPR should be carried out annually and first aid qualifications should be renewed every three years. Ask your employer about their currency expectations.

Fees and Payments

This course is offered and delivered by the training provider on behalf of Skills Network Australia Pty Ltd. The course fee will be paid direct to the training provider.

This course may be arranged by an employer who can be invoiced for the training. If the student is booking direct, training fees must be paid by the student directly to the training provider. Course fees and payment terms will be communicated to the booking party (employer or student) prior to enrolment.

Click here here to view our full Fees Cancellation and Refund Policy.

In the event a course is cancelled, or the services are otherwise unable to be delivered, a full refund will be provided to the booking party.

Complaints and Appeals

Skills Network has policies in place to ensure complaints and appeals are recorded, acknowledged and dealt with fairly, efficiently and effectively.

Click here to view our full complaints and appeals policy.

Additional Information

This course;

does not involve any work placement arrangements,
does not enable students to obtain a licensed or regulated outcome, and
is not associated with any VET FEE-HELP, government funded subsidy or other financial support arrangements.

Skills Network cannot guarantee that:

a learner will successfully complete the course; or
a learner will obtain a particular employment outcome by completing the course.

Fees Cancellation and Refund Policy

1. Purpose of Policy

This policy sets out Allcare First Aid Services’s policy and procedures relating to fees, refunds and cancellations. If you are organising training with a Third Party organisation please refer to them and/or their website for their specific organisations’ policy.

2. Scope of Policy

This policy applies to all clients of Allcare First Aid Services, including prospective clients and those who are eligible for the Government funding / subsidy.

3. Policy Statement

This policy is to be read in conjunction with applicable legislative instruments including the Australian Consumer Law legislations, ASQA Standards for Registered Training Organisations (RTOs) 2015 and Smart and Skilled Contract Terms and Conditions (where applicable). Under the guidance and framework provided by these Regulations and Codes, Allcare First Aid Services will conduct all student fee administration and refunds ethically, honestly and with fairness to all parties. Allcare First Aid Services honours its commitment to all processes outlined in this document ensuring we provide a high quality education service at all times.

4. Fees

4.1 Fee Administration and Notification

Prior to enrolment, information on course details and the enrolment process is made available to the client. Course fees are then determined based on the enrolment details provided. Following enrolment, a quote is sent out outlining applicable course fees and details. Upon booking confirmation, clients are issued with a tax invoice and payment methods. Additional fees may be charged for:

The replacement of any learning resources that are lost or misplaced. As these vary from program to program clients are required to view course information for more detailed costings prior to their enrolment.
The reissuance of misplaced or lost certificates. An extra fee of $30 is charged for each certificate (Testamur, Record of Results and/or Statement of Attainment) that requires reprinting.
Application of a USI number on behalf of the client if required.
Clients who require reassessment of a task (i.e. following 3 previous unsuccessful submissions) will be charged an extra fee for each subsequent submission.
Embedded qualification charge: covers the issuance of a lower qualification if the client has completed all the relevant units of competency in a higher qualification. Only issued upon request.

Exemptions for payment of fees and/or reduction of fees will apply for Recognition of Prior Learning (RPL) and/or Credit Transfer (CT). Please note that evidence for eligibility for fee exemption and/or concession is required. Up-to-date training fees and other charges are notified to enrolled clients via email and/or phone.

4.2 Fee Collection and Payment Methods

Clients are provided with detailed fees, charges and refund information prior to enrolment, and are asked to sign a declaration (electronic acceptance) stating that they have been provided with sufficient information in which to make an informed decision - as a part of the enrolment process. Allcare First Aid Services does not accept payment of more than $1,500.00 from each individual student prior to the commencement of their course (no matter how these fees are collected). For individual students, fees can be paid in full prior to the commencement of training in the case where the total amount invoiced does not exceed $1,500.00. If the total fees exceed $1,500.00, a minimum deposit of $500.00 is made prior to commencement of training, and the remainder of fees are paid according to the agreed payment plan and prior to issuing a certificate. Payment methods are as outlined in the invoice sent to the client. For employers, the above limit does not apply and invoice payment can be made at any stage prior to issuing certificates. Fees paid are documented in the student management system and in the financial accounts where regular reconciliation occurs. Failure to pay scheduled fees may lead to a discontinuation of training or the delay in the issuance of a certificate until the outstanding fees have been paid. Where training discontinuation or a delay in the issuing of a certificate is likely, clients will be informed of their rights and responsibilities. Allcare First Aid Services retains all evidence of fees collected and all attempts to recover outstanding fees in the clients file and in the student management system.

5. Cancellation and Withdrawal

5.1 Policy

Allcare First Aid Services provides a cancellation policy to clients prior to commencement of the course and ensures that all refunds and/or cancellations are dealt with in a fair and equitable manner. All requests for refunds and/or cancellation will be acted upon within 14 days of notice received. Please refer to the following summary table:

Notification of cancellation	Refund Amount
Withdraw prior to course completion	No refund. Extra fees may also be charged to cover the number of units completed. Should students wish to finalise incomplete units of competency in a future course, the original fee can be used as credit towards that course. This offer is only available within a six-month period from the time initial payment is received.
Once the course has commenced	No refund. Where payment has not been paid, clients will be invoiced.
1 to 4 days prior to the course commencement date	No refund. Where payment has not been paid, clients will be invoiced.
5 to 14 days prior to the course commencement date	50% refund, plus a $30* administration fee.
15 days or more prior to the course commencement date	Full refund, plus a $30* administration fee.

* The stated fee is correct at the time of publishing but may vary at the time of application Once the course has commenced, no refund will be made where students withdraw prior to completion. Extra fees may also be charged to cover the number of units completed. However, should students wish to finalise incomplete units of competency in a future course, the original fee can be used as credit towards that course. This offer is only available within a six-month period from the time initial payment is received. Summary of additional fees and charges as follows:

Fees	Items
$30*	The reissuance of misplaced or lost certificates. An extra fee of $30 is charged for each certificate (Testamur, Record of Results and/or Statement of Attainment) that requires reprinting.
$30*	Administration fee – process refunds.
As per Bank’s handling fees	Credit card handling fees - where refund has been approved by Allcare First Aid Services for training orders paid via credit card.
Per case basis	The replacement of any learning resources that are lost or misplaced. As these vary from program to program clients are required to view course information for more detailed costings prior to their enrolment.
Per case basis	Clients who require reassessment of a task (i.e. following 3 previous unsuccessful submissions) will be charged an extra fee for each subsequent submission.
Per case basis	Application of a USI number on behalf of the client if required.
Per case basis	Embedded qualification charge: covers the issuance of a lower qualification if the client has completed all the relevant units of competency in a higher qualification. Only issued upon request.

* The stated fee is correct at the time of publishing but may vary at the time of application

5.2 Discontinuing Students

In the case where student wishes to discontinue their training without completing the course, Allcare First Aid Services will take all necessary measures to:

Determine the reason for discontinuing, and - if found to be related to delivery of the training – ensure all reasonable efforts are made to address the client’s concerns.
Obtain formal notification from the student of their effective withdrawal date.
Issue the student with a Statement of Attainment and associated transcript for completed units of competency within 21 days of notification of the discontinuance.
Update the training plan listing all units of competency and the respective outcome for each, and provide the student with the updated training plan.
Give the student a statement of fees that includes all fees applied, outstanding or refunded if applicable.
Submit training activity data to finalise the record and, if eligible, receive any further payments or Subsidies and Loadings.

6. Refunds

6.1 Policy

There are a number of circumstances where a refund of fees will be available. The following conditions apply:

In the case where a client has overpaid, the full overpayment will be refunded.
A course has been cancelled by Allcare First Aid Services due to unforeseen circumstances. In this case, the full amount paid will be refunded.
In the case where a client has paid fees in advance and then wishes to cancel the course, the above Cancellation Policy (Section 5 “Cancellation and Withdrawal” of this document) applies.
In the case where a client has paid fees in advance and is granted Recognition of Prior Learning for one or more units, the client will be given a partial refund. Fees will be retained to cover the cost of processing the RPL application and engaging a qualified trainer and assessor for assessing the evidence provided by the candidate. The refund amount will be prorated depending on the number of units that have been granted RPL less administrative and assessment fees.
In the case where a client has paid fees in advance and then is granted Credit Transfer for one or more units, the client will be given a refund for the full amount of the units that are deemed equivalent.
In the case where a client has paid for and confirmed a course and Allcare First Aid Services becomes unable to provide this course, Allcare First Aid Services will provide an alternative RTO provider to ensure completion of the program. No refund of fees will be granted in this case.
No refund will be made in the case where clients withdraw prior to completing the course.
No refund will be made on perishable items such as practice materials (fire extinguishers, gas masks ... etc.) and learning resources (books, tools … etc.)
In all other cases, refunds are at the discretion of the RTO Manager and may be negotiated on a case-by-case basis. The RTO Manager ensures that all refunds are dealt with in a fair and equitable manner.

The client agrees that Allcare First Aid Services may change this policy at any time and the policy to be used to determine whether they receive a refund will be the policy applicable at the time they give notice of cancellation or withdraw enrolment in a course.

6.2. Application for Refunds

All requests for refunds must be submitted in writing, addressed to Allcare First Aid Services Manager and emailed to allcarefirstaid@bigpond.com. All requests for refunds will be acted upon within 14 days in accordance with Allcare First Aid Services Refund Policy.

6.3. Appeal

If the client is not satisfied with the decision of their refund request, they may appeal that decision within 7 business days of receiving the original decision from Allcare First Aid Services.

7. Definitions

We / our	Allcare First Aid Services
You / your	Client
Client	Individual students and Clients (employers) unless otherwise specified.